FAQ

Frequently Asked Questions (FAQ)

🐾 General Questions

 

1. What is Tailtidy Pet Shop?
TailTidy is an online store dedicated to premium pet grooming tools and accessories, designed to keep your furry friends clean, healthy, and happy.

2. Are your products safe for pets?
Yes! All of our products are made with pet-safe materials and tested for safety and effectiveness.

3. Do you sell products for both cats and dogs?
Absolutely! We offer grooming products for both cats and dogs of all sizes.

4. How can I contact your support team?
You can reach us anytime at support@tailtidy.in or through our Contact Us page.

5. Do you offer discounts or promotions?
Yes, we occasionally run promotions. Sign up for our newsletter to receive exclusive offers.

🚚 Shipping & Delivery

 

1. Where do you ship?
We currently ship to India. Shipping times may vary depending on your location.

2. How long does delivery take?
Orders are typically processed within 1–3 business days. Standard delivery takes 3-8 business days depending on your location.

3. Do you provide tracking information?
Yes! Once your order is shipped, you’ll receive a tracking number via email.

4. Can I change my shipping address after placing an order?
If your order hasn’t shipped yet, contact us at support@tailtidy.in to update your address.

5. Do you offer express shipping?
Yes, in selected regions we offer express shipping for an additional fee.

💳 Payment

 

1. What payment methods do you accept?
We accept Visa, Mastercard, and UPI payments.

2. Is my payment information secure?
Absolutely. All payments are processed securely using encrypted technology.

3. Do you accept cash on delivery (COD)?
At this time, we do offer cash on delivery with low shipping rates.

🔄 Returns & Refunds

 

1. What is your return policy?
We accept returns within 10 days of delivery if the product is unused and in its original packaging with a product unboxing video.

2. How do I request a return?
Simply contact us at support@tailtidy.in with your order number, and we’ll guide you through the process.

3. How long does it take to get my refund?
Once your return is approved and processed, refunds are issued within 5–10 business days to your original payment method.